FAQ’s

We're sure you have lots of questions. Here are some common ones we're asked.

Q. Will using your services help me find more time to have a life?

A.

Yes. We know that your business is not just about your products and services. It’s also about you – your lifestyle, your personal goals and your ambitions. We’ll help you identify the issues and guide you to achieve a healthy balance.

Q. Is it easy to switch accountants?

A.

Switching to Astute Mode is a simple, step-by-step process. We will explain everything upfront so that you know exactly what’s happening before it happens. Then, we’ll take care of all the details ensuring that there is no disruption to your normal business.

Q. Do you guarantee your work?

A.

Integrity is one of our Core Values. If you believe that we have not delivered on our promises, then you can choose to pay us what you think our services are worth. It’s that simple.

Q. Why do I need business management reports, and what do they mean?

A.

Astute Mode will educate you to understand your business management reports, including how they work to your benefit in your business. We will also work alongside you to gain maximum benefit from them.

Q. If my profit and loss statement shows a profit why is my bank account overdrawn?

A.

Astute Mode will not only help you understand why your profit doesn’t show in your bank account, we will also show you how this issue can be addressed.

Q. I just need help with my GST and wages. Can you design a package just for that?

A.

Yes. Astute Mode can customise a package to suit your exact needs. Identifying your challenges and requirements and then helping you address them is one of our strengths.

Q. How do I know if I am using the right things to measure my business performance?

A.

Astute Mode will look at your business and tell you. If there is something you are not doing, or something you could be doing better, we will work with you on improving it.

Q. Can Astute Mode help upskill my team? How?

A.

Yes. Astute Mode can educate you and your team in areas that will improve your business performance and help your business to grow.

Q. Can I get NZTE funding to assist with Astute Education?

A.

Astute Mode is an NZTE approved Service Provider. For the right businesses, Astute Education can be supplemented by NZTE.

Q. We need to change software systems. Can Astute Mode help?

A.

Yes. Astute Mode can help at all levels. We will set up your new system, convert your data over to the new system and even provide training to your team.

Q. Can you advise us about cloud technology?

A.

Yes. We’re experts in this field. We will identify the right solution to suit your needs and show you how to get the most out of it.